I would like to make you and others aware, that, if you will make the same mistake I did you will need to spend a lot of time to get your money back and I still didn't, Back in December, 2007 I did sign off for 10 days trial with guarantee that I will received money back within 30 days (written on contract), but at Pavilion" health club, that they do not honor their contracts.
I did not use my (and my husband) 10 day trial due to the fact that I found a new job in Mississauga and decided to join club there.
3 days later I visited The Pavilion and sign off cancellation form and request for refund form. I was expecting to receive 200$ back by end of February but I did not.
Here is my trouble begins. I was calling Accounting department 2 time a day, left tons of massages and no one ever called me back. I spoke with Adam from Accounting department and he laugh and told me that I can wait up to 6 months to get money back - maybe. He advised me that I need to talk to Jennifer. Oh, this mysterious person. She is never at her work place, they do not have Manager as well - HE QUIT I was told and nobody has replaced him.
So, the only choice for me is to try to catch Jennifer
The fact that 30 days money back guarantee was written right on my contract seemed to not matter to them at all.
I would like to suggest to everyone – stay away from this place. It is a very bad place, even it looks quite fancy.
Never ever in my life I would consider this place as a proper place for fitness
I will get my money back and I will request compensation as well for all disrespect and shame that put me throughout.
I already contact my Lower and will sue them if needed
But I am pretty sure that they will not survive and they will loose business soon and I wish then good lack
The contact details for the Pavilion are: 130 Racco Parkway, Thornhill, Ontario. L4J 8X9.
Phone # 905-763-8000